www.achlim.com

Refund & Exchange Policy

Refund & Exchange Policy

Achlim return and exchange policy

We admit return of products that are:

  • Faulty products due to manufacturing
  • Products that are damaged during shipment.
  • The expiry date shorter than 3 months from date of order.

In that case, the faulty or damaged products must be returned first, before we deliver the replacement products.

Regarding the defective and incorrect items, we have a 15-Days Exchange Policy upon the order receipt issued, subject to the following terms and conditions:

  • The items have to be in its original purchase condition
  • Item packaging must not be opened, used, marked and not defaced in any manner.
  • Purchased items as part of a set or a multi-item pack must be returned as a whole set.

If the returned product is not damaged or affected by the reasons as stated above after inspection by our customer service division, postage fee to re-deliver the item is to be charged from the customer.

In case if you change your mind about the product, please see instructions below.

  • No Return Policy applies to items, which have been stated as Non-exchangeable or Non-returnable.
  • For returns, please email us at info@achlim.com with your order number, picture and information on the affected item.
  • The returned items must meet the requirements above.
  • Refund is only applicable if item is out of stock

Please see this page for instructions on how to Return your Parcel.


Do you charge from me postage fee for exchanging damaged and short expiry items (non clearance items) or products sent incorrectly?

No, we will be fully responsible for postage costs incurred for returns and redelivery. Do advise and we will assist accordingly.


What will happen if I am unhappy with the product I purchased or I changed my mind?

Should you wish to return an item that you’ve purchased, please email us at info@achlim.com. You will need to return us the item and a credit voucher will be issued to you once we have received the items and inspected them. Please be advised that the items must meet the following conditions before any refund will be issued:

  • Item packaging must not be opened, used, marked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • Gifts with Purchase and samples must also be returned if it is included in the purchase.
  • Items purchased on sale and discounts are non-exchangeable and non-returnable

Kindly, include a note with your Name and Order number for reference.

Note that all shipping costs incurred in the return process will be charged by yourself.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied as a store credit at ACHLIM or banked in directly to the bank account that you provide.

Please see this page for instructions on how to Return your Parcel.

Short Expiry Items (if applicable)

It is our store policy to only ship items with at least 3 months expiry period (except for clearance items of which the short expiry date is clearly stated in product description). If we accidentally send out a short expiry item, please take a picture of the product for us to process a refund for you.

However, for clearance item with short expiry clearly stated in the Product Description, the item is strictly non-exchangeable.

Late or Missing Refunds (if applicable)

If you did not receive a refund yet, first check your bank account again. Next contact your bank. There is often some processing time (approximately 2 weeks) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@achlim.com.


Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@achlim.com and send your item to our office.


How To Return

Please see this page for instructions on how to Return your Parcel.